3rd Annual Pharma Customer Experience Management Summit
The 3rd Annual Pharma Customer Experience Management Summit will share the know-how and experience of the noted high level experts, who will represent companies such as Novartis, GSK, Teva, Lundbeck, MSD, Pfizer, UCB, Bayer, Grünenthal, etc. You will hear about the shifting to patient centricity, new trends and innovations in customer experience, customer engagement, patient data and metrics, the effectiveness of cross-functional collaboration, digital health and integration of multi-channel communication, new ways of customer services and many other topics related to CEM in Pharma.
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This Summit will help you to understand how the top pharma companies deal with the problems and challenges in the world of customer experience. Join this great meeting and you will learn how to ensure positive customer experience and strengthen the relations with patients, HCPs and all the pharmaceutical stakeholders.
Key SpeakersJens Lipinski Head Patient Relations Bayer Julie O’Donnel Senior Director, Head of Global Customer Interaction Management Lundbeck Isidore Duru Senior Director - Head of Marketing Versatis & Pain Portfolio Europe & Australia Grünenthal Mark Lightowler Head Digital Solutions Novartis |
Key topics
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Who Should attendMembers of Board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from pharmaceutical industry involved in: |
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