16th Annual Customer Experience Management Summit
Step into the spotlight at the 16th Annual Customer Experience Management Summit, where cross-industry leaders unite to tackle today’s most pressing CX challenges. From harnessing next-gen technology to deepening emotional connections, this event dives into what truly drives loyalty and differentiation in the modern customer journey.
Discover cutting-edge case studies, explore best practices from global brands, and engage in dynamic sessions that spark fresh thinking and practical execution. Connect. Collaborate. Lead the Change.
Join us and register today
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Key speakers
Paolo De Angeli
Antoaneta Nikolaeva
Dragos Dumitriu
Kevin García Oviedo
Valentina Cesani
Key topics
- Exploring the future of CXM: Trends, challenges, and opportunities
- The future of customer analytics in action
- How to create live, flexible interaction structures that respond to the customer in real time?
- How to have a conversation with customers on your value proposition
- How can CX teams quickly integrate AI without losing the quality of service?
- How to combine omnichannel, service design, personalisation, and culture into a single, living system?
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of Departments, managers from chemical/petrochemical, pharma, banking, retail, telecom, real estate, IT & services, construction, hospitality, insurance, automotive, aviation industries involved in:
- Customer Experience
- Customer Excellence
- Customer Care
- Customer Loyalty
- Customer Journey
- Customer Insight
- Customer Engagement
- Customer Value Management / Customer Value Proposition
- Customer Data & Analytics
- Voice of the Customer
- Digital Customer Experience
- Customer Strategy/Consumer Strategy
- Multichannel Marketing
- Consumer Marketing
- Design and User Experience
- Brand Performance
- Customer Relations
- Customer Development
- Customer Satisfaction