16th Annual Operational and Back Office Excellence in Banking Summit

During this two-day conference, we will look through the main challenges that had to be faced when implementing new technologies, innovations that open new opportunities for banking, as well as pitfalls and threats everyone should be aware of to function even better and ensure smooth workflow in the upcoming year.

Get a seat among senior-level decision-makers, leaders, and professionals who will shape the banking industry in 2025. Join live discussions and interactive roundtables to share your practices and learn from your colleagues. This summit will provide an excellent opportunity to reflect on things you already know and the ways to move forward in your bank’s success journey.

The Back Office functions are undergoing significant transformation due to advancements in technology, stricter regulatory requirements, and a heightened focus on efficiency and sustainability. The 16^th Annual Operational and Back Office Excellence in Banking Summit has been designed to cover all these current trends and challenges in operational excellence, including back-office transformation and automation, digitalisation, agile methodologies & agile process management, process mining, hyper-personalisation in banking, business process management (BPM) and business process reengineering (BPR) and many others.

Key speakers

Davor Gašparac

Senior Program Manager, BA Chapter Lead and Agile Coach

Zahraa Murtaza

Senior Vice President, Agile Coach

Wolfgang Rachbauer

Head of Department Lending Operations

Debbie van Heel

Global Head of KYC Operations

Beway Bakir

Head of Group Operational Excellence

Key topics

Who Should Attend