14th Annual Strategic Customer Excellence Summit

In a world rapidly transformed by digital advances, customer expectations and service models are evolving faster than ever. The 14^th Annual Strategic Customer Excellence Summit is a premier business conference for professionals aiming to stay ahead, drive customer satisfaction, and build a CX strategy that delivers real results. This customer excellence event will explore trendy topics like AI and the importance of human connection in an increasingly digital world. Key discussions will include customer-centric strategies, ethical approaches to customer vulnerability, omnichannel experiences, and leveraging data for actionable insights. We’ll also address the strategic investments in CX that lead to profitability and long-term growth.

This CX conference is designed to facilitate meaningful networking with senior decision-makers, offering an exclusive platform to gain insights from industry leaders, exchange ideas, and be inspired by the latest trends. Join us to prepare yourself with the knowledge and strategies needed to thrive in the future of customer experience!

Join us and register today

Stay on top of the latest trends

Key speakers

Cristina Serra

Global Senior Vice President Brand & Experience, Customer and Marketing Strategy

Elisabet Sanchez

Head Omnichannel Strategy and CX

Marco Merkx

Global Customer Engagement Director

Iain Langridge

Customer Experience and Product Leader – Global Media & Entertainment US

David Arconada Munoz

Global Director of Customer Experience

Key topics

Transform CX with immersive and proactive AI
Make customers the centrepiece of your strategic vision
Drive sustainable growth by optimising CX investment
The power of data and feedback in elevating CX
Sustainability: New era of customer expectations

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, insurance, chemical/petrochemical, telecommunication, retail, construction, aviation, hospitality, and automotive industries involved in:

Customer Loyalty
Customer Retention
Brand Management and Performance
Customer-Centric Culture
Loyalty Partnerships
Rewards and Loyalty
Customer Care
Customer Insights
Customer Journey
Customer Excellence
Customer Value Management
Customer Value Proposition
Customer Relationship Management (CRM)
Customer Operations
Customer Analytics
Customer Centricity
Customer Insights
Customer Engagement
User Experience
Customer Experience
Digital Customer Experience
Digital Transformation
Digital Marketing
Digital Products Enhancing Customer Experience
Head of Partnerships
Contact Centres
Customer Relationship
Customer Innovation
Customer Interactions
Customer Targeting