11th Annual CEM & Customer Loyalty MENA Summit

Join us for the eagerly awaited 11^th Annual CEM and Customer Loyalty MENA Summit, where industry leaders, innovators, and experts come together to override the customer journey. Explore advanced strategies, technologies, and best practices aimed at enhancing customer experience in various industries. Participants will engage in lively discussions and captivating sessions led by visionaries and experts in the field. From leveraging artificial intelligence and automation to improve customer experience to deploying data analytics and loyalty programmes for personalised customer engagement, attendees will gain valuable insights into transforming customer relationship management for optimal efficiency and effectiveness.

Join us at the Customer Loyalty Summit and uncover the strategies and methodologies that will empower your customers to thrive in today’s ever-changing digital environment.

Join us and register today

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Key speakers

Yasemin Koc

Vice President of CX

Mohamed Galal

Vice President, Head of ME & Pakistan

Rowaida Khedr

Associate Director – Customer Experience & Market Insights

Anand Venkatasamy

VP Customer Base Management & Partnerships

Mohamed Ibrahim

Director Customer Excellence

Key topics

Building and maintaining brand loyalty to remain competitive in a dynamic market
Tactics for retaining current customers and cultivating loyalty via strategic marketing
The omnichannel advantage: How to gain a competitive edge through holistic CX?
Customise your marketing campaigns and interactions: Personalisation that leads to consumer satisfaction
Enhancing customer loyalty through integrated CRM strategies and AI
Exploring the potential of emerging technologies in transforming customer loyalty programmes

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, insurance, chemical/petrochemical, telecommunication, retail, construction, aviation, hospitality, and automotive industries involved in:

CRM & Loyalty
Customer Loyalty
Customer Retention
Loyalty Program
Customer Experience
Loyalty Partnerships
Customer Success
Customer Engagements
Brand and Marketing Strategy
Customer Delivery
Innovation Customer Engagement
Digital Transformation
Contact Centre
E-Commerce
Omnichannel Experience
Cloud Solutions
Customer Experience Management
Digital Channels
Digital Partnerships
Customer Care
Customer Insights
Customer Journey
Customer Value Management
Customer Centric Culture
Digital Marketing
Digital Customer Experience
Digital Products Enhancing