15th Annual Optimising Contact Centres Summit

Join us for the highly anticipated Optimising Contact Centres Summit, where industry leaders, innovators, and experts converge to redefine the landscape of customer engagement and to explore cutting-edge strategies, technologies, and best practices in contact centre optimisation.

At the Optimising Contact Centres Summit, attendees will delve into dynamic discussions and interactive sessions led by thought leaders and pioneers in the field. From leveraging artificial intelligence and automation to enhance customer interactions, to implementing data analytics for personalised customer experiences, participants will gain invaluable insights into reshaping contact centres for maximum efficiency and effectiveness.

Join us at the Optimising Contact Centres Summit and discover the strategies, tools, and techniques that will empower your contact centre to thrive in an ever-evolving digital landscape.

Join us and register today

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Key speakers

Manu Pandey

Manu Pandey

VP CX Management/Business Growth Strategist – EMEA
Ledi Lapaj

Ledi Lapaj

Director of Customer Experience
Alex Huggins

Alex Huggins

Director Technology Specialists International, Contact Center AI
Ann Bouchet

Ann Bouchet

Head Connect2Net (Salaried Network & Customer Remote Services and support)
Parama Mondal

Parama Mondal

Head of Service Excellence

Key topics

  1. Innovative strategies for delivering exceptional customer service
  2. Building a customer-centric culture in your contact centre
  3. Implementing AI and automation in contact centres for improved customer experiences
  4. The role of empathy and emotional intelligence in contact centre interactions
  5. Best practices for measuring and improving customer satisfaction in contact centres
  6. Virtual worlds unveiled: VR and AR in contact centres
  7. How can we customise and personalise chatbots for maximum impact?

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, telecommunication, retail, aviation, hospitality, and automotive industries involved in:

  • Contact Centre
  • Digital Contact Service
  • Call Centre
  • Customer Support
  • Customer Service
  • Client Service
  • Self Service
  • Customer Care
  • Customer Operations
  • Omnichannel
  • Digital and Social Care
  • Digital Channels
  • Technical Support & Training
  • Customer Success
  • Customer Engagement
  • Multichannel
  • Competence and Training
  • Omnichannel Customer Support
  • Contact Centre Services
  • Customer Feedback
  • Conversational AI and Chatbot
  • Customer Remote Services and Support
  • Customer Insight & Satisfaction
  • Customer Platforms
  • CX Strategy
  • Cloud Communication