15th Annual Optimising Contact Centres Summit

Join us for the highly anticipated Optimising Contact Centres Summit, where industry leaders, innovators, and experts converge to redefine the landscape of customer engagement and to explore cutting-edge strategies, technologies, and best practices in contact centre optimisation.

At the Optimising Contact Centres Summit, attendees will delve into dynamic discussions and interactive sessions led by thought leaders and pioneers in the field. From leveraging artificial intelligence and automation to enhance customer interactions, to implementing data analytics for personalised customer experiences, participants will gain invaluable insights into reshaping contact centres for maximum efficiency and effectiveness.

Join us at the Optimising Contact Centres Summit and discover the strategies, tools, and techniques that will empower your contact centre to thrive in an ever-evolving digital landscape.

Join us and register today

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Key speakers

Manu Pandey

VP CX Management/Business Growth Strategist – EMEA

Ledi Lapaj

Director of Customer Experience

Alex Huggins

Director Technology Specialists International, Contact Center AI

Ann Bouchet

Head Connect2Net (Salaried Network & Customer Remote Services and support)

Parama Mondal

Head of Service Excellence

Key topics

Innovative strategies for delivering exceptional customer service
Building a customer-centric culture in your contact centre
Implementing AI and automation in contact centres for improved customer experiences
The role of empathy and emotional intelligence in contact centre interactions
Best practices for measuring and improving customer satisfaction in contact centres
Virtual worlds unveiled: VR and AR in contact centres
How can we customise and personalise chatbots for maximum impact?

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, telecommunication, retail, aviation, hospitality, and automotive industries involved in:

Contact Centre
Digital Contact Service
Call Centre
Customer Support
Customer Service
Client Service
Self Service
Customer Care
Customer Operations
Omnichannel
Digital and Social Care
Digital Channels
Technical Support & Training
Customer Success
Customer Engagement
Multichannel
Competence and Training
Omnichannel Customer Support
Contact Centre Services
Customer Feedback
Conversational AI and Chatbot
Customer Remote Services and Support
Customer Insight & Satisfaction
Customer Platforms
CX Strategy
Cloud Communication