15th Annual Customer Experience Management Summit

In a world where companies are facing so many competitors, the biggest challenge and the most important task for the business is to satisfy the customers and make them loyal. In order to do that, companies need to deliver enhanced customer experience. With the constant growth of technology, it might seem challenging to keep up with delivering a personalised customer experience. The 15th Annual Customer Experience Management Summit has been designed to provide a platform where exciting solutions and ideas on how to support your customer experience will be shared. This conference will provide an excellent opportunity to learn valuable lessons from accomplished professionals in the cross-industry on the effective application of new technologies in serving your customers. Attendees will also discuss the digital experience that can be offered during the current shift towards online platforms.

By attending this unique business event, you will have a chance to hear about exciting innovations and case studies in customer experience management. Moreover, you will be part of a well-established networking platform to gather ideas on how to make your customer experience remarkable.

Key speakers

Thomas Geitzenauer

Head of CRM Development Peek & Cloppenburg Düsseldorf

Nora Horvath Magyary Voljc

Country Communication Officer

Onur Yaprak

Chief Marketing Officer — Turkey, Caucasus, and Central Asia

Natasja Wientjes

Senior Director Customer Service at DHL Ecommerce Benelux

Melanie Berry

Director of Customer Experience

Key topics

Who Should Attend