15th Annual Customer Experience Management Summit


In a world where companies are facing so many competitors, the biggest challenge and the most important task for the business is to satisfy the customers and make them loyal. In order to do that, companies need to deliver enhanced customer experience. With the constant growth of technology, it might seem challenging to keep up with delivering a personalised customer experience. The 15th Annual Customer Experience Management Summit has been designed to provide a platform where exciting solutions and ideas on how to support your customer experience will be shared. This conference will provide an excellent opportunity to learn valuable lessons from accomplished professionals in the cross-industry on the effective application of new technologies in serving your customers. Attendees will also discuss the digital experience that can be offered during the current shift towards online platforms.

By attending this unique business event, you will have a chance to hear about exciting innovations and case studies in customer experience management. Moreover, you will be part of a well-established networking platform to gather ideas on how to make your customer experience remarkable.

Join us and register today

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Key speakers

Thomas Geitzenauer

Thomas Geitzenauer

Head of CRM Development Peek & Cloppenburg Düsseldorf
Nora Horvath Magyary Voljc

Nora Horvath Magyary Voljc

Country Communication Officer at K&H Group
Onur Yaprak

Onur Yaprak

Chief Marketing Officer — Turkey, Caucasus, and Central Asia
Natasja Wientjes

Natasja Wientjes

Senior Director Customer Service at DHL Ecommerce Benelux
Melanie Berry

Melanie Berry

Director of Customer Experience


Key topics

  1. How to Create a Great Customer Experience Strategy?
  2. Interaction Between Customers and Organisations throughout the Customer Lifecycle
  3. Mapping Out the Customer Journey of Tomorrow
  4. Transparency in the Use of Data and Technology
  5. Customer Experiences Across Multiple Channels
  6. Voice Assistants and Chatbots
  7. Innovation Management: Importance of Managing New Ideas



Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Vice Presidents, Directors, and Heads of departments from banking, retail, aviation, hospitality, pharma, insurance, telecom and automotive industries involved in:

  • Customer Experience
  • Customer Excellence
  • Customer Care
  • Customer Loyalty
  • Customer Journey
  • Customer Insight
  • Customer Engagement
  • Customer Value Management/ Customer Value Proposition
  • Customer Data & Analytics
  • Voice of the Customer
  • Digital Customer Experience
  • Customer Strategy/Consumer Strategy
  • Multichannel Marketing
  • Consumer Marketing
  • Design and User Experience
  • Brand Performance
  • Customer Relations
  • Customer Development
  • Customer Satisfaction