14th Annual Optimising Contact Centres Summit

The 14th Annual Optimising Contact Centres Summit has been designed to cover the latest trends and challenges regarding new AI-based tools and strategies in contact centres, self-service, innovative strategies, the impact of remote work on contact centre, best practices for measuring and improving customer satisfaction, building a customer-centric culture. At our contact centre event, you will hear from leading banks, telcos, airlines, hotels, retailers, and other companies internationally that have managed to provide best-in-class service to their customers.

At this contact centre conference, leaders of top players in the cross-industry will share their valuable insights and solutions for the challenges we are all facing. Take advantage of networking opportunities ensured by limited seats at this event and join us in order to share ideas with like-minded people, gain inspiration, learn from experienced C-level executives and establish important business contacts!

Join us and register today

Stay on top of the latest trends

Key speakers

Sabine Schmidt

Sabine Schmidt

Head of GLobal Helpdesk and Digital Support Services
Daniel Sánchez-Cordero Canela

Daniel Sánchez-Cordero Canela

Head of Data Governance Organization
Sara Joy

Sara Joy

Associate Director, Head of Experience Design and Strategy
Miguel Angel Carrasco

Miguel Angel Carrasco

Customer Care Director
Kristina Judina

Kristina Judina

Head of Customer Service

Key topics

  • Innovative strategies for delivering exceptional customer service
  • Building a customer-centric culture in your contact centre
  • Implementing AI and automation in contact centres for improved customer experiences
  • The role of empathy and emotional intelligence in contact centre interactions
  • Best practices for measuring and improving customer satisfaction in contact centres
  • Strategies for managing and improving agent performance and engagement
  • The impact of remote work on contact centre operations and customer service
  • Creating effective omnichannel customer experiences in contact centres
  • Navigating privacy and data protection regulations in contact centre operations

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, telecommunication, retail, aviation, hospitality, and automotive industries involved in:

  • Customer Officer
  • Contact Centre
  • Digital Contact Service
  • Call Centre
  • Customer Support
  • Customer Service
  • Client Service
  • Self Service
  • Customer Care
  • Customer Operations
  • Omnichannel
  • Digital Care
  • Digital Channels
  • Social Care
  • Customer Success
  • Customer Engagement
  • Omnichannel Customer Support
  • Contact Centre Services
  • Customer Platforms
  • CX Strategy
  • Cloud Communication