8th Annual Customer Experience Management in Banking Summit

8th Annual Customer Experience Management in Banking Summit was designed to bring you closer to today’s CX challenges in banking industry. The event opens up an opportunity to meet the senior level experts from the top banks in Europe to discuss current trends in digitalization and the effect on customer experience and engagement, customer data, and many more. You will have a chance to learn how to create an effective multichannel strategy, how to interact with your customers in this digital world and what are the successful customer journeys. Also at the summit, we will discuss how to analyze customer data to provide personalised experience, and how to become more customer-centric.

Our successful 8th Annual Customer Experience Management in Banking Summit designed for CX professionals is a guarantee for networking opportunities and valuable discussions.

Join us and register today

Stay on top of the latest trends

Key speakers

Andra ALTOA

Head of Strategy & Customer Insights

Matilde FOGH KIRKEGAARD

Head of Customer Behavioral Insights

Andrei OBEREMOK

Chief Data Officer and Head of Big Data and AI Technologies Development Unit

Serge REIT

Deputy Head of Digital Marketing

Michael WOLCZYK

Head of Digital Sales & Processes

Jakob AARUP PETERSEN

Head of Process Excellence

Key topics

What is the right balance, and how to set up the correct harmony between digital and human experience?
Mapping the customer journey and analyzing data, measuring the satisfaction
The increasing importance of maintaining the balance need to shift banks from service providers to customer partners
Using Voice of the Customer to improve customer experience
How to engage between two generations – millennials and generation Z?
Is your bank prepared for the new regulatory such as PSD2 regarding sharing the customer data?
How to make digital customer experience more human?
How to decrease the costs by introducing mobile apps & online banking system?

Who Should Attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from telecom industry involved in:

Customer Experience
Customer Insight
Multichannel Engagement
Customer Interaction
Customer Relationship Management
Customer Development
Customer Value Management
Customer Satisfaction
Customer Centricity
Customer Connectivity
Customer Solutions
Customer Excellence
Business Unit Customer Operations
Multichannel Strategy
Multichannel Excellence
Digital Experience
Customer Journey
Customer Experience Management
Customer Data & Analytics
Marketing
Brand