10th Annual Operational & Back Office Excellence in Banking Summit

The dynamics of the global market is changing extremely fast making every business a struggle for both business owners and customers in different dimensions. Banking operations have been forced to keep up with the RPA, artificial intelligence and other technology innovations as well as operate under more complex compliance regulations.

10th Annual Operational and Back Office Excellence in Banking Summit will give you an opportunity to meet the industry leaders and experts from the banks in one place to learn the best operational strategies and practices. Do not miss the chance and benchmark your process transformation strategies with your peers, competitors and the companies on track to disrupt your industry! Through case study presentations and panel discussions our expert speakers will discuss RPA with artificial intelligence, the transformation of banking for the back office point of view, how to optimise customer experience, how the blockchain technology changes the banking ecosystem or how to adapt your back office strategy to comply with the latest requirements. Join us and hear about the best digital transformation approaches which enhance back office and operations in your company.



Join us and register today

Stay on top of the latest trends

Key speakers



Head of Group Corporates Division


Digital Operations & Robotics (RPA) Lead


Chief Transformation Officer


Department Head Research Sales and Operations
Michel SMOOK

Michel SMOOK

Head of Robotics Wholesale Banking
Rossana LO RE

Rossana LO RE

Strategic Partner, Business Transformation

Key topics

  • Robotic Process Automation (RPA) in Back Office
  • How Can New Technologies Help Modernise Back Office?
  • Back Office Operations and the Impact on Customer Experience
  • Managing the Back Office and Reducing Costs
  • Regulation Driving Change in Operations
  • Back Office Workforce Optimisation
  • Real Potential for Artificial Intelligence in a Back Office Transformation

Who Should Attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from Banking industry involved in:

  • Operations
  • Operations Support
  • Operations Strategy
  • Financial Markets Operation
  • Fund Department – Operation Management – Fund Operations
  • Derivatives Operations
  • Trade Operations (Trading of securities, Trade confirmation and settlement, regulatory compliance)
  • Shared Services
  • Lean Transformation/Lean Competence Center
  • IT
  • Infrastructure Support
  • Branch Support
  • Global Operating Models and Smart Sourcing
  • Organization Department
  • HR Operations