10th Annual Customer Experience Management in Telecom Summit has been designed for you to learn, share, and compare the latest trends in the telecom industry regarding customer experience. Customer experience management is emphatically the top priority for operators. Therefore, come and find out why it is important to pay attention to cross generalization in delivering the customer experience or what the role of artificial intelligence in customer centres is. Other speakers will speak about the role of automatization and improvement of the diagnostics and risk transactions in order to keep your company growing. The importance of focusing on the shift from the product centricity to a customer one in time of a customer experience competition will be discussed as well. Listen to the advice from the experienced British company about building the relationship across difficult and complex industries. Last but not least, find out how you can overcome the biggest challenge of the competition in the Telco world.
By attending the summit, you will gain the first-hand results, findings, and knowledge from the biggest telecom companies. Come, build your network, and learn from the other successful senior experts!
VP Customer Care & Customer Experience
Director Customer Help Centers
Who Should Attend
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from Telecom industry involved in: