14th Annual Enhancing Customer Loyalty and Retention Summit


14th Annual Enhancing Customer Loyalty & Retention Summit will bring you the latest trends how to improve the loyalty and retention of your customers. At this business event you will hear about green loyalty programs that drives sustainability across the industries, you will also learn how to enhance customer and employee brand loyalty, or you can explore the strategies to deliver a world-class customer experience across multiple channels.

At our loyalty conference, experts from the top companies worldwide will share their experience and know-how. Share also your ideas and gain the insights on the latest trends and challenges in 2024 and beyond. Learn how to develop effective CRM and understand customer behaviour, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI.

Join us and benefit from this remarkable opportunity which this cross-industry event with top players on the market is bringing.

Join us and register today

Stay on top of the latest trends

Key speakers

Esther Hoogerdijk

Esther Hoogerdijk

Deputy Director Partnerships & Loyalty Partnerships Program Manager Flying Blue
Márton Homola

Márton Homola

Group-level Head of Loyalty Programs, Digital Channels and CRM
Monika Schulze

Monika Schulze

Supervisory Board Member
Maite Riviera

Maite Riviera

Head of Customer Engagement & Insights
Donata Peksa

Donata Peksa

Head of Brand Experience


Key topics

  1. The Future of Customer Engagement: How emerging technologies are reshaping the landscape of customer engagement, personalisation, and the overall loyalty experience
  2. Brand Strategies: Enhancing customer and employee brand loyalty
  3. Sustainability and Customer Loyalty: How can sustainability efforts increase customer loyalty?
  4. Multichannel Focus: Strategies to deliver a world-class customer experience across multiple channels
  5. Customer Loyalty Innovation and Digital Transformation
  6. Technologies & Loyalty: AI empowering targeted actions, chatbots capturing the data for further analytics, blockchain-driven loyalty programmes, predictive analytics, big data, RPA
  7. Voice of the Customer: Evaluation and implementation of new solutions through VoC



Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from retail, banking, telecommunication, aviation, hospitality, automotive, insurance industries involved in:

  • Customer Loyalty
  • Customer Retention
  • Loyalty Programs
  • Loyalty Partnerships
  • Loyalty Strategy
  • Customer Engagement
  • Customer Satisfaction
  • Customer Insights
  • Customer Experience
  • CRM
  • Marketing
  • Customer Service
  • E-Commerce
  • Brand Strategy