13th Annual Strategic Customer Excellence Summit

This is a moment to establish customer confidence and earn trust in a company's ability to fulfil its fundamental purpose. In these demanding circumstances, brands bear a responsibility to enhance customer worth, while conveying understanding. What attracts new customers and keeps existing customers coming back? It is more than just having a great product; it is ensuring that you provide an excellent customer service experience.

The 13th Annual Strategic Customer Excellence Summit has been designed to cover all the current hot topics and challenges regarding achieving customer service excellence, collaboration and co-creation with customers, innovative approaches to delight picky customers, utilising AI and leveraging technology to gain Customer Excellence. This Interactive business conference will provide you with brilliant ideas from senior-level decision-makers from competitive companies internationally. This versatile conference, spanning various sectors, serves as an optimal arena to remain abreast of cutting-edge trends and connect with professionals who share your outlook.

Join us for an enriching experience where you can connect with fellow attendees, participate in stimulating discussions, and gain insights from industry experts through keynote presentations, roundtable conversations, and panel discussions. Be part of this unforgettable journey in Vienna and propel both your career and organisation to new heights!

Join us and register today

Stay on top of the latest trends

Key speakers

Severin Mayer-Heinisch

Severin Mayer-Heinisch

Head of Corporate Strategy & Customer Experience
Georg Zedlacher

Georg Zedlacher

Director Global Inbound Customer Targeting
Mathias Oppelt

Mathias Oppelt

Vice President of Customer Driven Innovation and Development
Ozgur Butun

Ozgur Butun

Director – Customer First Digital Innovation
Anna Theresa Sturm

Anna Theresa Sturm

Head of Customer Experience & Digital

Key topics

  • Achieving Customer Service Excellence: Key Challenges
  • How does providing excellent service become a differentiating factor for businesses beyond competing on price?
  • Establishing long-term partnerships with customers through ongoing collaboration and co-creation efforts
  • Leveraging Technology for Customer Excellence
  • Establishing multilingual customer support to communicate with diverse language speakers effectively
  • User-generated content: Showcase real customer experiences through content created by users
  • Utilising technology to enhance, not replace, human interactions in a seamless human-tech integration
  • Embracing Artificial Intelligence (AI) and Automation

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, telecommunication, retail, aviation, hospitality, and automotive industries involved in:

  • Loyalty Program
  • Customer Loyalty
  • Brand Loyalty
  • Customer Retention
  • Customer-Centric Culture
  • Brand Management and Performance
  • Rewards and Loyalty
  • Loyalty Partnerships
  • Customer Insights
  • Customer Care
  • Customer Excellence
  • Customer Journey
  • Customer Value Proposition
  • Customer Value Management
  • Customer Operations
  • Customer Relationship Management (CRM)
  • Customer Centricity
  • Customer Analytics
  • Customer Engagement
  • Customer Insights
  • Customer Experience
  • User Experience
  • Digital Transformation
  • Digital Customer Experience
  • Digital Products Enhancing Customer Experience
  • Digital Marketing
  • Contact Centres
  • Head of Partnerships