10th Annual CEM and Customer Loyalty MENA Summit

Nowadays, the wishes and expectations of customers are changing faster than ever. Companies across all industries experience it, but only a few manage to keep up with the changes and truly satisfy their customers. New technologies open new possibilities but, at the same time, create challenges that cannot be ignored. These challenges are crucial for growth, but to face them properly, one must know the market, current trends and have the ability to react in time. What is the future of customer experience? Do you know the potential changes in customer retention and loyalty?

The 10th Annual CEM and Customer Loyalty MENA Summit has been designed to cover all the current hot topics and challenges regarding Customer Experience Management and to explore new case studies based on top cross-industry leaders’ experience. This interactive business conference will provide you with more valuable knowledge about the main challenges and opportunities in customer experience management, retention and establishing strong customer relationships, using an omnichannel approach to reach every client, securing digital experiences as a method to build trust, building effective customer journeys for a seamless experience, monitoring brand management to make your company unique, leveraging client insights to provide better UX, creating exciting and useful loyalty programs to keep customers engaged and more.

Secure your spot at this interactive business meeting and seize the opportunity to connect with influential executives from leading organisations. The right place and the right time to share your ideas, get insights and inspiration.

Join us and register today

Stay on top of the latest trends

Key speakers

Ahmed Khedr

Ahmed Khedr

Vice President Retail | Digital Transformation
Ahmad Bataineh

Ahmad Bataineh

Cluster Director of Digital Marketing
Jane Zhenni Cai

Jane Zhenni Cai

Associate Vice President, Service Design
Nitin Bhandari

Nitin Bhandari

SVP & Head of Payit Digital Wallet
Bassel El Shaboury

Bassel El Shaboury

Vice President Africa & Head of Marketing High Growth Region

Key topics

  • Need for universal approach in CEM - Balance between automation and personalisation
  • Global loyalty: Run loyalty and CX across continents, countries, cultures, and currencies
  • Analysing customer behaviour through journey mapping: Uncovering insights for enhanced experiences
  • How has digital transformation become a crucial driver for enhancing customer experience?
  • Surpassing expectations - Creating an exceptional customer experience strategy across industries
  • The power of employee engagement: Building a strong brand through your people
  • Loyalty programs: Exploring the impact of loyalty programs on driving repeat business and customer retention
  • The future of CX: Emerging technologies that will shape customer experiences

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecom, retail, chemical/petrochemical, insurance, pharmaceuticals, aviation, hospitality, automotive industries involved in:

  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Brand Loyalty
  • Brand Management and Performance
  • Customer-Centric Culture
  • Loyalty Partnerships
  • Rewards and Loyalty
  • Customer Care
  • Customer Insights
  • Customer Journey
  • Customer Excellence
  • Customer Value Management
  • Customer Value Proposition
  • Customer Relationship Management (CRM)
  • Customer Operations
  • Customer Analytics
  • Customer Centricity
  • Customer Insights
  • Customer Engagement
  • User Experience
  • Customer Experience
  • Digital Customer Experience
  • Digital Transformation
  • Digital Marketing
  • Digital Products Enhancing Customer Experience
  • Head of Partnerships