Nowadays, the wishes and expectations of customers are changing faster than ever. Companies across all industries experience it, but only a few manage to keep up with the changes and truly satisfy their customers. New technologies open new possibilities but, at the same time, create challenges that cannot be ignored. These challenges are crucial for growth, but to face them properly, one must know the market, current trends and have the ability to react in time. What is the future of customer experience? Do you know the potential changes in customer retention and loyalty?
The 10th Annual CEM and Customer Loyalty MENA Summit has been designed to cover all the current hot topics and challenges regarding Customer Experience Management and to explore new case studies based on top cross-industry leaders’ experience. This interactive business conference will provide you with more valuable knowledge about the main challenges and opportunities in customer experience management, retention and establishing strong customer relationships, using an omnichannel approach to reach every client, securing digital experiences as a method to build trust, building effective customer journeys for a seamless experience, monitoring brand management to make your company unique, leveraging client insights to provide better UX, creating exciting and useful loyalty programs to keep customers engaged and more.
Secure your spot at this interactive business meeting and seize the opportunity to connect with influential executives from leading organisations. The right place and the right time to share your ideas, get insights and inspiration.
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecom, retail, chemical/petrochemical, insurance, pharmaceuticals, aviation, hospitality, automotive industries involved in: