14th Annual Operational and Back Office Excellence in Banking Summit


With the constant development in technology, we gradually enter a period of economic change and socio-environmental conscientiousness, the need for banks to define their role in the communities they serve is more important than ever before. This banking event will envision the future of banking as the industry strives to enable positive social and environmental change while remaining relevant in an increasingly competitive environment.

The 14th Annual Operational and Back Office Excellence in Banking Summit has been designed to examine current trends and challenges that back office has faced over the last year, such as AI and automation, digital transformation, agent productivity and performance, effective social care, cost reduction through self-service, data analytics and many others.
During this two-day conference, we will look through the main challenges that had to be faced when implementing new technologies, innovations that open new opportunities for banking, as well as pitfalls and threats everyone should be aware of to function even better and ensure smooth workflow in the upcoming year.

Get yourself a seat among other senior-level decision-makers, leaders and professionals who will shape the banking industry in 2023. Join live discussions and interactive roundtables to share your practices and learn from the colleagues. You will have an excellent opportunity to reflect on things you already know and the ways to move forward in your bank’s success journey.

Join us and register today

Stay on top of the latest trends

Key speakers

Björn Welander

Björn Welander

Head of Securities & Wealth Operations
Alejandro Agudelo

Alejandro Agudelo

SVP Global Financial Crime Prevention, Head Compliance Western Europe
Jitka Haubova

Jitka Haubova

Chief Operations Officer
John Maes

John Maes

Senior VP Lean Center of Excellence
Agnieszka Jadczyszyn

Agnieszka Jadczyszyn

Managing Director for Operations
Dorota Pustelnik

Dorota Pustelnik

Director of Operations Quality & Improvement Department


Key topics

  • A pressing need for automation in the back office: Why must back office automation be banking’s next digital transformation step?
  • Potential to further growth in Artificial Intelligence in The Banking Back Office
  • Empowering, not replacing: What are the limits of automation, and how can it be harnessed to support the human workforce?
  • New payments architecture: Are they going to be more safe, secure and suitable for all?
  • Modernising legacy systems: Taking the first steps in bringing true innovation to the partnerships and customer experience
  • Market turmoil: Will banks continue betting on the blockchain?
  • Back office operation development staying in the back: Why are bank and fintech partnerships concentrating only on front office improvements?
  • Messaging app payments: A proposition ready for a take-off?



Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from the banking industry involved in:

  • Operations
  • Operational Excellence
  • Operations Strategy
  • Financial Markets Operation
  • Operation Management – Fund Operations
  • Derivatives Operations
  • Trade Operations (Trading of Securities, Trade Confirmation and Settlement, Regulatory Compliance)
  • Shared Services
  • Clearing & Settlement
  • Lean Transformation/Lean Competence Centre
  • IT Management
  • RPA
  • Customer Operations
  • Consumer Services
  • Transformation
  • Branch Support
  • Global Operating Models and Smart Sourcing
  • Back Office
  • HR Operations
  • Workforce optimisation