12th Annual Strategic Customer Excellence Summit


The 12th Annual Strategic Customer Excellence Summit is a business event where experienced leaders from top companies within the cross-industry field will dwell on the main challenges and trends in Customer Excellence areas. This highly interactive conference will provide you with valuable information on Current Trends and Challenges the Industry is Facing, How does customer needs changes after Covid, Digital Customer Experience and implementation of AI. Last but not least, you will gain an insight into new ways of working with consumers and new technologies that can solve changing customer needs, challenges, prevent problems before they arise as well as identify opportunities.

This conference will give you the chance to benefit from remarkable networking opportunities with senior-level decision makers due to the limited seats. It is the right place to discuss your ideas with peers and establish considerable business contacts. Do not wait and reserve your seat at our cross-industry event!

Join us and register today

Stay on top of the latest trends

Key speakers

Steven Lawes

Steven Lawes

Perfomance Manager, TV & In Home Excperience
Francisco Javier Fillat Espuña

Francisco Javier Fillat Espuña

Head of Omnichannel
Donata Peksa

Donata Peksa

Head of Brand Experience
Nico Mombaerts

Nico Mombaerts

International Privacy Compliance Manager EEMEA/BENELUX
Aida Baban

Aida Baban

Head Customer Excellence & Governance


Key topics

  • Multichannel vs Omnichannel Customer Service
  • Managing the Digital Customer Experience
  • The Future of Personalisation—And How to Get Ready for It
  • How Did Customer Needs Change After Covid?
  • What Is an Excellent Customer Service Experience?
  • A Digital Journey to Customer Excellence. How Do You Embrace This Rapidly Changing Digital World and Make the Best Automation Choices?
  • Current Trends and Challenges the Industry is Facing



Who Should Attend

Members of the board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecom, retail, chemical/petrochemical, pharmaceuticals, aviation, hospitality, and automotive industries involved in:

  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Brand Loyalty
  • Brand Management and Performance
  • Customer-Centric Culture
  • Loyalty Partnerships
  • Rewards and Loyalty
  • Customer Care
  • Customer Insights
  • Customer Journey
  • Customer Excellence
  • Customer Value Management
  • Customer Value Proposition
  • Customer Relationship Management (CRM)
  • Customer Operations
  • Customer Analytics
  • Customer Centricity
  • Customer Insights
  • Customer Engagement
  • User Experience
  • Customer Experience
  • Digital Customer Experience
  • Digital Transformation
  • Digital Marketing
  • Digital Products Enhancing Customer Experience
  • Head of Partnership