9th Annual Customer Experience Management and Customer Loyalty MENA Summit


In today’s digital era, customer expectations are changing every day. The expectations are mainly shaped by advanced technology and they depend on previous experience with other companies and industries. Different generations are looking for different “added value” as they are aware of having a choice. What is a little extra you offer to your customers? Do they enjoy interaction with your brand? Are they supported when needed and is your care they are satisfied with?

The 9th Annual Customer Experience Management Summit and Customer Loyalty MENA Summit focuses on hot topics in the industry and gives you a great opportunity to hear about customer experience, B2B to B2C, as well as the latest trends, customer retention, digitalization, employee experience or personalization from the top players.

 This interactive customer experience event has been designed for you to get together with the top experts in the industry. Don't miss out on the great opportunity to network and discuss how to deliver a great customer experience, share your ideas and get inspired by experts from the field. Our customer experience event provides you with valuable tips, ideas and insights on how to transform your business into one your customers will be satisfied with.

The seats are limited, get your tickets today in order to ensure you will attend this CEM conference and stir up debate with senior-level decision-makers.

Join us and register today

Stay on top of the latest trends

Key speakers

Rubina <b>CHANDER</b>

Rubina CHANDER

Head of Omnichannel
Ekta <b>KAMRAN</b>

Ekta KAMRAN

General Manager
Khaled <b>NABHAN</b>

Khaled NABHAN

Head of Customer Experience
Amit <b>PURI</b>

Amit PURI

Vice President
Mian Omer <b>SHAH</b>

Mian Omer SHAH

Head of Transformation
Puneet <b>JAIN</b>

Puneet JAIN

Director, Strategy & Operations


Key topics

  • New battleground for companies: Customer experience
  • New era: From B2B to B2C
  • Customers deserve good experience
  • Customer retention: Brand's ability to make customers stick to their services
  • Success of an organization: People who are part of it
  • Extremely customized marketing strategy: Hyper personalization
  • Omnichannel: The path to value
  • Help of business boom: Customer loyalty



Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecom, retail, chemical/petrochemical, pharmaceuticals, aviation, hospitality, automotive industries involved in:

  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Brand Loyalty
  • Brand Management and Performance
  • Customer-Centric Culture
  • Loyalty Partnerships
  • Rewards and Loyalty
  • Customer Care
  • Customer Insights
  • Customer Journey
  • Customer Excellence
  • Customer Value Management
  • Customer Value Proposition
  • Customer Relationship Management (CRM)
  • Customer Operations
  • Customer Analytics
  • Customer Centricity
  • Customer Insights
  • Customer Engagement
  • User Experience
  • Customer Experience
  • Digital Customer Experience
  • Digital Transformation
  • Digital Marketing
  • Digital Products Enhancing Customer Experience
  • Head of Partnerships