13th Annual Customer Experience Management Summit


With the constant development in customer experience strategy, interaction and innovation between customers and organization, digitalization and future threats experts from the field need to be prepared for everyday changes. The importance of interactions and long year experiences from our speakers will help you to understand how to make your customer happy and loyal. Ideas how to build a closer relationship with customers is a must to have for every company after a long period of changes.

The 13th Annual Customer Experience Management Summit focuses on hot topics in the industry and gives you a great opportunity to hear about digital customer experience, customer journey and services, as well as the latest trends, clinical trials, digitalization or cyber security from the top players.

This interactive customer experience event has been designed for you to get together with the top experts in the industry. Don't miss out on the great opportunity to network and discuss how to deliver a great customer experience, share your ideas and get inspired by experts from the field. Our customer experience event provides you with valuable tips, ideas and insights on how to transform your business into one your customers will be satisfied with.

The seats are limited, get your tickets today in order to ensure you will attend this CEM conference and stir up debate with senior-level decision-makers.

Join us and register today

Stay on top of the latest trends

Key speakers

Ralitza <b>IORDANOVA</b>

Ralitza IORDANOVA

Vice President, Global Brand Partnerships
Jouni <b>PETROW</b>

Jouni PETROW

Director, Customer Experience
Christopher <b>RASTIN</b>

Christopher RASTIN

Global Research & Insight Lead, Global Insight & Customer Experience
Miguel Angel <b>CARRASCO</b>

Miguel Angel CARRASCO

Customer Care Director
Terezia <b>SCHWARZ</b>

Terezia SCHWARZ

Head of Strategy & Business Transformation
Duygu <b>Bektaş </b>

Duygu Bektaş

Customer Experience Associate Director


Key topics

  • Happy Customer = Loyal Customer: The importance of interactions and experiences with customer
  • Managing new ideas: From ideation to action
  • Different types of management vs. different types of innovation
  • How to inject new life into old business models?
  • How to figure out which version of omnichannel to embrace?
  • Digitalization- investment behind the digitalization
  • Future threats in customer experience



Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecom, retail, chemical/petrochemical, pharmaceuticals, aviation, hospitality, automotive industries involved in:

  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Brand Loyalty
  • Brand Management and Performance
  • Customer-Centric Culture
  • Loyalty Partnerships
  • Rewards and Loyalty
  • Customer Care
  • Customer Insights
  • Customer Journey
  • Customer Excellence
  • Customer Value Management
  • Customer Value Proposition
  • Customer Relationship Management (CRM)
  • Customer Operations
  • Customer Analytics
  • Customer Centricity
  • Customer Insights
  • Customer Engagement
  • User Experience
  • Customer Experience
  • Digital Customer Experience
  • Digital Transformation
  • Digital Marketing
  • Digital Products Enhancing Customer Experience
  • Head of Partnerships