No one had really anticipated the changes that the pandemic was going to bring. We have seen extreme changes in consumer behaviour such as customers shopping differently and switching to new brands. In such volatile times, holding on to your existing customers is a significant challenge. Have people really stopped seeking rational rewards, such as points or discounts? It seems that a new era of “human” loyalty is upon us.

The 12th Annual Enhancing Customer Loyalty and Retention Summit is a business event where experienced leaders from top companies within the cross-industry field will dwell on the main challenges and trends in Customer Loyalty and Retention areas. This highly interactive conference will provide you with valuable information about effective customer retention strategies, driving customer experience with agile principles, technologies that can transform customer journeys, communication channels for better interaction with the customers, inspiring customer loyalty, understanding of customer behaviour and much more. Last but not least, you will gain an insight into new ways of working with consumers and new technologies that can solve challenges as well as identify opportunities.

This loyalty conference will give you the chance to benefit from remarkable networking opportunities with senior-level decision makers due to the limited seats. It is the right place to discuss your ideas with peers and establish considerable business contacts. Do not wait and reserve your seat at our cross-industry event!