In today’s digital era, customer expectations continue to grow day by day, making customer experience a priority for both, large and small companies in every industry. A successful business should be useful, practical and enjoyable from the customers’ point of view. It is crucial not only to listen to the customers, but to be ready to provide them with something “extra”. So, what can you offer to your customer in the era of endless choices? Is your multichannel communication seamless and efficient? How to gather customer feedback, analyse their needs and make sure your company provides the best customer experience possible? Join us at our interactive business conference to have your questions answered!
The 12th Annual Customer Experience Management Summit has been designed to bring together like-minded experts from a variety of different industries such as retail, banking, pharma or insurance. Join us for two days full of discussions, interactions and insights on providing top of the class customer experience. Find out all the current trends in Voice of the Customer, digitalisation in use, data and AI peculiarities, effective CX team performance, customer experience efforts measurement, and much more. Come, discuss, and learn about the new normal of customer experience as well as its future.
At this year’s annual, leading cross-industry companies internationally will share with you their real-life case studies and valuable tips on effective transformation of customer experience management. Join this Customer Experience Summit with limited seats for a chance to share ideas, get inspired, establish important business contacts and learn from accomplished leaders!
Members of board, C-level, Senior/Global Vice Presidents, Vice Presidents, Directors, and Heads of departments from banking, retail, aviation, hospitality, pharma, insurance, telecom and automotive industries involved in the next departments: