10th Annual Enhancing Customer Loyalty & Retention Summit

With the constant rise of new businesses and competition, companies struggle to retain the customers and provide the products and services that fit their needs. Do you provide personalised experience? Are your loyalty programmes attractive enough for customers to join?

10^th Annual Enhancing Customer Loyalty & Retention Summit is a business event where you will learn how to develop effective CRM and understand customer behaviour, use the gamification in customer loyalty, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. At our loyalty conference, representatives of the top companies worldwide are experts in areas such as engagement, data, CRM, loyalty partnerships, social media, marketing, digital strategy and they will share their experience and know-how.

Benefit from remarkable opportunity, join our cross-industry event, share your ideas and gain the insights on trends and challenges in 2020 and beyond.

Key speakers

Sophie CLARKE

Director, Social Media EMEA

Fredrik LEMMING

Head of Sales

Steven JACOBS

Area Director Oxford

Julian RIETMANN

Manager CRM Performance & Testing

Olga KHOUBAEVA

Head of Customer Engagement

Susanne HÄGGLUND

Head of Volvo Cars Service Business

Key topics

Who Should Attend