10th Annual Enhancing Customer Loyalty & Retention Summit

With the constant rise of new businesses and competition, companies struggle to retain the customers and provide the products and services that fit their needs. Do you provide personalised experience? Are your loyalty programmes attractive enough for customers to join?

10^th Annual Enhancing Customer Loyalty & Retention Summit is a business event where you will learn how to develop effective CRM and understand customer behaviour, use the gamification in customer loyalty, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. At our loyalty conference, representatives of the top companies worldwide are experts in areas such as engagement, data, CRM, loyalty partnerships, social media, marketing, digital strategy and they will share their experience and know-how.

Benefit from remarkable opportunity, join our cross-industry event, share your ideas and gain the insights on trends and challenges in 2020 and beyond.

Join us and register today

Stay on top of the latest trends

Key speakers

Sophie CLARKE

Director, Social Media EMEA

Fredrik LEMMING

Head of Sales

Steven JACOBS

Area Director Oxford

Gerben SIKKEMA

Director Loyalty Partnerships

Olga KHOUBAEVA

Head of Customer Engagement

Anne-Sophie GROUCHKA

Chief Customer Officer

Key topics

Award-winning loyalty programmes
Personalisation, building an emotional connection and the role of data
Effective CRM and understanding customer behaviour and preferences
Engagement strategies, one-to-one vs. omnichannel campaigns
Social media interactions & social care
New technologies in customer service & self-service
Gamification as next best activation
Delivering added value and increasing retention rate
The role of data in designing the loyalty programme
Brand partnerships to reward customers beyond the reach of your products and services
Maximising customer satisfaction with relevant offers and messages

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecommunication, retail, aviation, hospitality, automotive, insurance industries involved in:

Customer Loyalty
Loyalty Programs
Loyalty Partnerships
Loyalty Strategy
Customer Engagement
Customer Satisfaction
Customer Insights
Customer Experience
CRM
Marketing
Rewards
Customer Service