10th Annual Enhancing Customer Loyalty & Retention Summit


With the constant rise of new businesses and competition, companies struggle to retain the customers and provide the products and services that fit their needs. Do you provide personalised experience? Are your loyalty programmes attractive enough for customers to join?

10th Annual Enhancing Customer Loyalty & Retention Summit is a business event where you will learn how to develop effective CRM and understand customer behaviour, use the gamification in customer loyalty, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. At our loyalty conference, representatives of the top companies worldwide are experts in areas such as engagement, data, CRM, loyalty partnerships, social media, marketing, digital strategy and they will share their experience and know-how.

Benefit from remarkable opportunity, join our cross-industry event, share your ideas and gain the insights on trends and challenges in 2020 and beyond.

Join us and register today

Stay on top of the latest trends

Key speakers

Sophie CLARKE

Sophie CLARKE

Director, Social Media EMEA
Fredrik LEMMING

Fredrik LEMMING

Head of Sales
Steven JACOBS

Steven JACOBS

Area Director Oxford
Julian RIETMANN

Julian RIETMANN

Manager CRM Performance & Testing
Olga KHOUBAEVA

Olga KHOUBAEVA

Head of Customer Engagement
Anne-Sophie GROUCHKA

Anne-Sophie GROUCHKA

Chief Customer Officer


Key topics

  • Award-winning loyalty programmes
  • Personalisation, building an emotional connection and the role of data
  • Effective CRM and understanding customer behaviour and preferences
  • Engagement strategies, one-to-one vs. omnichannel campaigns
  • Social media interactions & social care
  • New technologies in customer service & self-service
  • Gamification as next best activation



Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecommunication, retail, aviation, hospitality, automotive, insurance industries involved in:

  • Customer Loyalty
  • Loyalty Programs
  • Loyalty Partnerships
  • Loyalty Strategy
  • Customer Engagement
  • Customer Satisfaction
  • Customer Insights
  • Customer Experience
  • CRM
  • Marketing
  • Rewards
  • Customer Service