11th Annual Operational & Back Office Excellence in Banking Summit

The dynamics of global market is changing extremely fast, making every business a struggle for both business owners and customers in different dimensions. Banking operations have been forced to keep up with the RPA, artificial intelligence and other technology innovations as well as operate under more complex compliance regulations.

11th Annual Operational and Back Office Excellence in Banking Summit will give you an opportunity to meet the industry leaders and experts in one place to learn the best operational strategies and practices. Do not miss the chance and benchmark your process transformation strategies with your peers, competitors and the companies on track to disrupt your industry! Through case-study presentations and panel discussions our expert speakers will discuss RPA and AI in operations, back office transformation, back office workforce optimisation, operational excellence and the impact on customer experience or how to adapt your back office strategy to comply with the latest requirements, such as PSD2 or Open Banking. Join us at this successful business event and hear from senior-level decision-makers about the best digital transformation approaches which enhance back office and operations in their companies.

Join us and register today

Stay on top of the latest trends

Key speakers



SVP Operations
Eduardo Lazaro HERMOSILLA

Eduardo Lazaro HERMOSILLA

Head of Global Operations Discipline


Lead Consultant


Senior VP Lean Competence Centre
Cathal BRETT

Cathal BRETT

Head of Customer Delivery & Solutions
Philippe ZANA

Philippe ZANA

Chief Information Officer

Key topics

  • Trends and Challenges in Banking Operations
  • Back Office Transformation
  • RPA (Robotic Process Automation) and AI (Artificial Intelligence) in Back Office
  • PSD2 and Open Banking
  • Agile Methodologies
  • Operational Excellence and the Impact on Customer Experience
  • Back Office Workforce Optimisation

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, and Heads of departments from banking industry involved in:

  • Operations
  • Operations Support
  • Operations Strategy
  • Financial Markets Operation
  • Fund Department – Operation Management – Fund Operations
  • Derivatives Operations
  • Trade Operations (Trading of securities, Trade confirmation and settlement, regulatory compliance)
  • Shared Services
  • Lean Transformation/Lean Competence Centre
  • IT
  • RPA
  • Customer Operations
  • Consumer Services
  • Infrastructure Support
  • Branch Support
  • Global Operating Models and Smart Sourcing
  • Organisation Department
  • HR Operations