9th Annual Customer Experience Management in Banking Summit


Our world is changing every day and customers play the main role in every industry. Especially in banking, where customer expectations form the future trends.
9th Annual Customer Experience Management in Banking Summit has been well organised to cover all the current hot topics and challenges regarding customer experience, customer data & insight, customer loyalty or customer-centric culture. At our business event, you will get a unique opportunity to listen to the case studies from C-level experts representing leading banks in Europe. Meet and network with your industry peers at our customer experience conference! When attending our banking event, you will gain excellent prestige on international level, experience valuable discussions, have an access to the latest developments on the market and establish important business contacts!

CO - LOCATED WITH12th Annual CEM in Telecom Summit

7th Annual Pharma Customer Experience Management Summit 450

 

Join us and register today

Stay on top of the latest trends

Key speakers

Helena Forest

Helena Forest

Head of Branch Optimisation and Expansion
Andreas Epple

Andreas Epple

Head of Institutional CX & Service Management
Philippe De Brossard

Philippe De Brossard

Global Head of Customers Experience
Stefan Andersson

Stefan Andersson

Nordic Head of Strategy & Propositions, Business Banking
Marcello Calabro

Marcello Calabro

Global Head of Marketing
Nadezhda Oberemok

Nadezhda Oberemok

Managing Director, Corporate Investment Banking


Key topics

  • Customer Journey and Personalised Experience
  • Digital Innovations and Technologies in CEM
  • Where Will Omnichannel Trends Lead?
  • Social Media Strategies
  • Investing in Customer Experience
  • Customer Data & Insight
  • Customer Loyalty
  • Creating Customer-Centric Culture
  • Different Generations - Different Expectations



Who Should Attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from banking industry involved in:

  • Customer Experience
  • Customer Journey
  • Customer Engagement
  • Customer Insight
  • Customer Analytics
  • Customer Solutions
  • Channel Management
  • Marketing
  • Digital Transformation
  • Consumer Management
  • Branch Optimisation and Expansion
  • Contact Centres