In today’s digital era, customer expectations are changing every day. The expectations are mainly shaped by advanced technology and they pretty much depend on previous experience with other companies and industries. Different generations are looking for different “added value” as they are aware of having a choice. What is a little extra you offer to your customers? Do they enjoy interaction with your brand? Are they supported when needed and is your care they are satisfied with? Join us at our interactive business conference to have your questions answered!
10th Annual Optimising Contact Centres Summit has been designed to cover all the current hot topics and challenges regarding AI and chatbots in contact centres, digital transformation, agent productivity and performance, effective social care, cost reduction through self-service, data analytics and many others. At our contact centre conference you will hear from leading banks, telcos, airlines, hotels, retailers and other cross-industry companies internationally that have managed to provide best-class service to their customers. This contact centre event will provide you with lessons learned and valuable tips shared by top players. You will also benefit from remarkable networking opportunities due to limited seats of this business event. It will be the right place for sharing the ideas, getting insights and inspiration, learning from experienced leaders and gaining important business contacts!
Co - Located With
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecommunication, pharmaceutical, aviation, hospitality, retail and automotive industries involved in: