10th Annual Customer Experience Management Summit

The 10th Annual Customer Experience Management Summit aims to bring you the excellent opportunity to gain fresh insights into latest trends in customer experience management and meet representatives of the top companies internationally. This customer experience event will host companies from different industries, such as retail, telecom, banking, insurance, aviation, automotive and hospitality, in order to discuss the topics related to designing a successful customer experience strategy.

At our business event, you will learn how to find the right balance between digital and human, how to map customer journey in today’s digital era, how to ensure customer satisfaction and how to put customers at the heart of your business. This CX conference will also touch upon the loyalty and rewards programs to keep your customers happy, satisfied and, most importantly, coming back for more. Therefore, do not miss our successful and already 10th Annual Customer Experience Management Summit. This business conference is designed for CX professionals and is a guarantee for networking opportunities and valuable discussions.

Join us and register today

Stay on top of the latest trends

Key speakers

Ksenia Khalina

Ksenia Khalina

Global Heineken
Michal Szaniecki

Michal Szaniecki

Managing Director
Andrea Veltri

Andrea Veltri

Chief Marketing Officer and Strategy
Marcus Nessler

Marcus Nessler

Head of Customer Experience
Gareth Hopkins

Gareth Hopkins

Client Service Director
Jonathan von Gutzeit

Jonathan von Gutzeit

Head of Customer Relations

Key topics

  • Change of consumer insights in new tech era
  • Engaging customers via digital channels
  • The importance of your investment, being innovative and staying ahead of your competitors
  • Setting up the right harmony between digital and human experience
  • How to deliver consistent experience at every touchpoint?
  • Artificial Intelligence as a new way of creating better customer experience
  • How to deal with the changes in customer behaviour?
  • Mapping the customer journey and analysing data
  • How can data potentially change the way companies manage customer relationships?

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from retail, aviation, hospitality, automotive, banking, insurance, pharmaceutical and telecommunication industries involved in:

  • Customer Experience
  • Customer Insight
  • Multichannel Engagement
  • Customer Interaction
  • Customer Relationship Management
  • Customer Development
  • Customer Value Management
  • Customer Satisfaction
  • Customer Centricity
  • Customer Connectivity
  • Customer Solutions
  • Customer Excellence
  • Business Unit Customer Operations
  • Multichannel Strategy
  • Multichannel Excellence
  • Multichannel Marketing
  • Digital Experience
  • Customer Journey
  • Customer Data & Analytics
  • Sales & Marketing
  • Brand