The 10th Annual Customer Experience Management Summit aims to bring you the excellent opportunity to get fresh insights into latest trends in customer experience management and meet representatives of the top companies internationally. The summit will host companies from different industries such as retail, telecom, banking, insurance, aviation, automotive and hospitality in order to discuss the topics related to designing a successful customer experience strategy. Come and learn how to find the right balance between the digital and human touch in customer experience, how to map customer journeys in today’s digital era, ensuring customer satisfaction and putting customer happiness at the heart of your business. The conference will also touch upon the loyalty and rewards programs to keep your customers happy, satisfied and, more importantly, willing to come back for more. Therefore, do not miss our successful and already 10th Annual Customer Experience Management Summit. The summit is designed for CX professionals and is a guarantee for networking opportunities and valuable discussions.