6th Annual Pharma Customer Experience Management Summit

6^th Annual Pharma Customer Experience Management Summit has been designed to provide you a unique opportunity to get insights into areas such as customer centricity, customer engagement ecosystem or the effective multichannel strategy. Get the answers to your questions regarding the engagement with customers in digital world, the journey of successful digital transformation, analysing data to provide personalized experience both locally and globally. You will learn how to bring multiple customer touch-points together, how to become more customer-centric, how to interact with customers via social media/apps, or how to boost the business with chatbots.

By attending this summit, you will have access to key learnings and valuable tips from senior experts representing TOP pharmaceutical companies internationally. The limited seats in the audience ensure great networking opportunities and friendly atmosphere.

CO - LOCATED WITH

11th Annual Customer Experience Management in Telecom Summit

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Key speakers

Luigi CAPANI

Head of Customer Innovation ? International

Soren Smed OSTERGAARD

Vice President, Global Head of Digital Health

Geoff ROLLASON

Patient Experience and Service Director

Carl SMITH

Sr. Director Marketing Institute and Customer Experience

Tim FISCHER

Director Customer Engagement Strategy - Multi Channel Excellence

Ahmed SIDAT

Head of Digital & Multichannel

Key topics

Mapping the customer journey and analysing data, measuring the satisfaction
Changing the mindset, culture and practices to develop customer-centric approach
The key steps to increase the brand awareness
The added value delivered to the customers with the help of digital
The effectiveness of multichannel communication
The importance of empathy and emotional factor in CEM – building a trusty
Partnering with physicians to address their primary concern: how to serve the patient better
How to deliver a global role in local environment and enable the country execution – breaking the silos
The role of AI in pharma CEM

Who Should Attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from pharma industry involved in:

Patient Engagement
Customer Centricity
Customer Connectivity
Customer Experience
Customer Insight
Multichannel Engagement
Customer Interaction
Business Unit
Customer Operations
Multichannel Strategy
Multichannel Excellence
Digital Experience
Marketing
Customer Solutions
Customer Excellence
Brand