Having satisfied customers and retain them is nowadays one of the biggest challenges faced by any industry. 5th Annual CEM & Customer Loyalty MENA Summit has been designed to provide you with an opportunity to discuss the latest trends and issues in CX such as delivering a consistent experience across multiple channels, meeting the customer needs, creating a customer-centric culture, measuring the CX, and many more.
Join us and gain new insights into case studies presented by the leading companies in MENA region that will present their best loyalty programs, digital journey and AI in CEM, social media related topics, customer centric approaches, and the latest innovations in contact centres. On the top of that, limited seats will ensure networking opportunities and valuable discussions.
GM, Customer Service Design and Delivery
Senior Strategy Manager
Chief Officer Consumer and Innovation Strategies
Head of CRM Solutions
Director Digital Channels
Director, Digital Marketing, Luxury Brands – Middle East
Who Should Attend
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from banking, telecommunications, pharmaceutical, aviation, real estate, hospitality, automotive, and retail industries involved in: