5th Annual CEM and Customer Loyalty MENA Summit

Having satisfied customers and retain them is nowadays one of the biggest challenges faced by any industry. 5th Annual CEM & Customer Loyalty MENA Summit has been designed to provide you with an opportunity to discuss the latest trends and issues in CX such as delivering a consistent experience across multiple channels, meeting the customer needs, creating a customer-centric culture, measuring the CX, and many more.

Join us and gain new insights into case studies presented by the leading companies in MENA region that will present their best loyalty programs, digital journey and AI in CEM, social media related topics, customer centric approaches, and the latest innovations in contact centres. On the top of that, limited seats will ensure networking opportunities and valuable discussions.


Key Speakers

Samer Eskandarani

GM, Customer Service Design and Delivery


Thomas Reby

Senior Strategy Manager


Marie-Helene Straus

Chief Officer Consumer and Innovation Strategies 

Chalhoub Group

Hakat Sogun

Head of CRM Solutions

Turkish Airlines 

Jorge Carrasco

Director Digital Channels

Etisalat Digital

Mohamed Hussein

Director, Digital Marketing, Luxury Brands – Middle East



Key Topics

  • AI as a tool to meet the customers needs and improve their experience

  • How to deliver a consistent CX across different channels?

  • Social Media as a strategy of collecting feedbacks

  • Meeting the demands of millennial generation

  • Creating a customer-centric culture

  • Loyalty programs and retention of the customers

  • Technology and digitalization in CEM

  • Measuring the CX

  • The latest innovations in contact centres


Who Should Attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from banking, telecommunications, pharmaceutical, aviation, real estate, hospitality, automotive, and retail industries involved in:

  • Customer Experience
  • Customer Relations Management 
  • Customer Loyalty & Retention
  • Loyalty Program
  • Customer Engagement
  • Customer Development
  • Customer Satisfaction
  • Contact Centre
  • Customer Care
  • Customer Insights
  • Customer Service Operations
  • Customer Service Design & Delivery
  • Design and User Experience
  • Consumer & Innovation Strategies
  • Customer Experience & Process Management
  • Brand Performance
  • Customer Multichannel Engagement
  • Customer Value Management
  • Digital Experience / Digital Business
  • Digital Channels
  • Customer Information & Personalization
  • Quality & Customer Service Excellence

Join us and register today

Stay on top of the latest trends

Key speakers

Key topics

Who Should Attend