Nowadays, customers are demanding more and more as there are many businesses they can choose to buy the products from. Getting a consumer to buy your product is one goal, to engage and retain this customer so he becomes loyal is another. In a world where customer experience is sometimes more important than the product itself, we must make sure to give the customers what they came for. The 6th edition of our CEM and Customer Loyalty MENA Summit will give you an insight into the mind of a customer and how to create a seamless customer experience. Technologies are there to help with your business, so make sure you don’t stay behind and find out how to attract customers in the era of digitalisation and digital transformation. Make sure you know what are the current trends and challenges when retaining your customers, learn about the importance of personalised customer approach and how to listen to your customers, and how data can help you with that. Create the right and successful loyalty programs for your customers with the right rewards at the time and lead the way to success.
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from aviation, banking, hospitality, telecommunication, pharmaceutical and retail industries involved in: