In today’s digital era, customer expectations are changing every day. The expectations are mainly shaped by advanced technology and they pretty much depend on previous experience with other companies and industries. Different generations are looking for different “added value” as they are aware of having a choice. What is a little extra you offer to your customers? Do they enjoy interaction with your brand? Are they supported when needed and is your care they are happy with?
10th Annual Optimizing Contact Centres Summit has been designed to cover all the current hot topics and challenges regarding AI and chatbots in contact centres, digital transformation, agent productivity and performance, effective social care, cost reduction through self-service, data analytics and many others. You will hear from leading banks, telcos, airlines, hotels, retailers and other companies from cross-industry internationally that have managed to provide best-class service to their customers. Come and join us to get the valuable tips, to discuss the future trends and to network with senior experts.
Co - Located With
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from banking, telecommunication, pharmaceutical, aviation, hospitality, retail and automotive industries involved in: