8th Annual Customer Experience Management in Banking Summit

2 - 4 Apr 2019, Vienna

8th Annual Customer Experience Management in Banking Summit was designed to bring you closer to today’s CX challenges in banking industry. The event opens up an opportunity to meet the senior level experts from the top banks in Europe to discuss current trends in digitalization and the effect on customer experience and engagement, customer data, and many more. You will have a chance to learn how to create an effective multichannel strategy, how to interact with your customers in this digital world and what are the successful customer journeys. Also at the summit, we will discuss how to analyze customer data to provide personalised experience, and how to become more customer-centric.

Our successful 8th Annual Customer Experience Management in Banking Summit designed for CX professionals is a guarantee for networking opportunities and valuable discussions. 


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Key Speakers

Jakob Aarup Petersen
Head of Process Excellence 

Danske Bank


Michael Wolczyk

Head of Digital Sales & Processes
Commerzbank AG

Kristien Meykens
Head of Customer Experience 

Andrei Oberemok
Chief Data Officer and Head of Big Data and AI Technologies Development Unit

Massimo Tessitore
Head of Multichannel 
Intesa Sanpaolo

Andra Altoa
Head of Strategy & Customer Insights

Key Topics

  • What is the right balance, and how to set up the correct harmony between digital and human experience?
  • Mapping the customer journey and analyzing data, measuring the satisfaction
  • The increasing importance of maintaining the balance need to shift banks from service providers to customer partners
  • Using Voice of the Customer to improve customer experience
  • How to engage between two generations – millennials and generation Z? 
  • Is your bank prepared for the new regulatory such as PSD2 regarding sharing the customer data?
  • How to make digital customer experience more human?
  • How to decrease the costs by introducing mobile apps & online banking system?

Who Should Attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from telecom industry involved in:

  • Customer Experience
  • Customer Insight
  • Multichannel Engagement
  • Customer Interaction
  • Customer Relationship Management
  • Customer Development
  • Customer Value Management
  • Customer Satisfaction
  • Customer Centricity
  • Customer Connectivity
  • Customer Solutions
  • Customer Excellence
  • Business Unit Customer Operations
  • Multichannel Strategy
  • Multichannel Excellence
  • Digital Experience
  • Customer Journey
  • Customer Experience Management
  • Customer Data & Analytics
  • Marketing
  • Brand

Register for event



Allan Lloyds Group
Trnavska cesta 82, 821 02 Bratislava, Slovakia

+421 221 025 322


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