11th Annual Customer Experience Management in Telecom Summit

2 - 4 Apr 2019, Vienna

Bearing in mind the huge competition in the cluttered market, telecom companies have to pay attention to how to keep their customers and how to make them happy. It is not only the price and product itself that shapes the customer journey, but it is the experience. Do you know how to meet the needs of your customers and deliver emotional wows so that you stay close to them? Come to our already 11th Annual Customer Experience Management in Telecom Summit so that you can learn some of the latest trends in the area of customer experience.  

Digital transformation is shaping the telecom industry, and thus the telecom companies have to keep up. Using robotics and digital channels for process simplification and accessibility is essential, but how can it transform the customer experience?  Have you ever thought about what the starting point to improve it is? Come to this event and find out how to stand out. We are looking forward to meeting you.

 

3 co-located cem
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Key Speakers

Erik Vercouteren
EVP Customer Experience 

KPN

 

Andy Rowland

Head of Customer Innovation
BT

Benjamin Sandfort
Senior Project Manager / AI Trainings Unit Lead
Swisscom

Jonathan Haasl
Director Customer Value Proposition
Telenet

Marcos Gallego Schmid
Global Head of Customers Management
Telefonica

Laurent Rigaut
VP Customer Information & Personalization
Orange


Key Topics

  • Approaches for managing customer value management
  • What can be done to improve the customer-centric culture?
  • Engaging customers via digital channels
  • How are chatbots and AI driving customer experience?
  • Ways for optimising Omni-channel experience
  • Find out how to address customer needs in the near future
  • How to make digital customer experience more human?
  • Using Voice of the Customer to improve customer experience
   

Who Should Attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from telecom industry involved in:

  • Customer Experience
  • User Experience
  • Digital Experience
  • Customer Service
  • Customer Care
  • Customer Operations
  • Customer Loyalty & Retention
  • CVM, CRM, CLM
  • Customer Analytics
  • Customer Life-Cycle Management
  • Customer Centricity
  • Customer Insight/Research
  • Customer Engagement
  • Channel, Multi-channel, Omni-channel
  • Marketing
  • Innovation, Transformation
  • Customer Experience Management


Register for event

Video

Contact

Allan Lloyds Group
Trnavska cesta 82, 821 02 Bratislava, Slovakia

+421 221 025 322

info@allanlloyds.com

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