9th Annual Optimizing Contact Centres Summit
9th Annual Optimizing Contact Centres Summit has been designed to provide you with a unique opportunity to gain new insights into areas such as bot strategies in contact centre, the next generation of customer service, agents productivity, employee experience, and creating a strong social media content or profitable outsourcing of the contact centres.
Get the answers to your questions regarding how to build emotional connections with customers and boost the loyalty, how to bring non-digital customers to online self-care, the latest technologies in contact centres, and most importantly, how to improve the customer service in order to increase company income. By attending this summit, you will access the first-hand learnings from the senior-level experts representing the most influential companies internationally. Moreover, limited seats in the audience ensure networking opportunities and valuable discussions.
Co - Located With
Head of Contact Center
Dr. Nicola Millard
Head of Customer Insight & Futures
Head of Contact Centre Capabilities
General Manager European Sales and Service Centre
Air France - KLM
Santiago Garcia Solimei
Global Director of Social Media
Melia Hotels International
Senior Strategy Manager
Who Should attend
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from Retail, Banking, Telecom, Aviation, Hospitality and Pharma industries involved in: