9th Annual Customer Experience Management Summit

2 - 4 Oct 2018, Barcelona

9th Annual Customer Experience Management Summit aims to bring you the excellent opportunity not only to gain fresh insights into areas such as customer experience management, but also to meet representatives of world-wide known companies. The summit will gather companies from different industries of banking, telecom, retail, pharma, aviation, and hospitality to answer all the questions about how to design the right customer experience.

Come and learn how to find the right balance between the digital and "human" touch in customer experience, how to map customer journeys in today’s digital era, ensuring customer satisfaction and putting customer happiness at the heart of your business. You will also be able to hear about current challenges of GDPR that organisations are facing, their compliances and what are the right ways to gather data. The conference will also touch upon the loyalty and rewards programs to keep your customers happy, satisfied and, more importantly, willing to come back for more. Therefore, do not miss this unique opportunity to discuss these hot topics about customer experience from senior experts of major companies.   


Co - Located With

9th Annual Optimizing Contact Centres Summit Logo


Key Speakers

Dr. Nicola Millard

Head of Customer Insight & Futures


Erwan Gaultier            

EMEA SVP Digital Channels and Customer Experience      


Franz Kramer

CX Lead Western Europe



Martin Odebrecht

Head of Customer Inlife - Customer Service



Sevda Diker Ceylan

Innovation Committee Vice President

Deniz Bank

Malla Poikela
Head of Marketing, Digital Intelligence, Nokia Software

Key topics

  • Digitalisation of customer experience and finding the right balance between the digital and "human" customer service models
  • Trends shaping the consumer behavior
  • Artificial Intelligence as a new way of creating better customer experience
  • Bringing experience-centricity at the core of your business
  • How to ensure customer satisfaction and customer happiness? 
  • GDPR regulations and their compliance
  • Mapping customer journeys in digital time

Who Should attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from cross industry involved in:

  • Customer Experience
  • Service Management
  • Communication Unit
  • Customer Engagement
  • Multichannel Marketing
  • Consumer Marketing and Strategy
  • Sales and Customer Experience
  • Design and User Experience
  • Customer Loyalty
  • Customer Journey
  • Brand Performance
  • Customer Relations
  • Customer Insight and Futures
  • Customer Development
  • Customer Excellence
  • Customer Multichannel Engagement
  • Customer Value Management
  • Customer Satisfaction
Register for event



Allan Lloyds Group
Trnavska cesta 82, 821 02 Bratislava, Slovakia

+421 221 025 322


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