9th Annual Customer Experience Management Summit
9th Annual Customer Experience Management Summit aims to bring you the excellent opportunity not only to gain fresh insights into areas such as customer experience management, but also to meet representatives of world-wide known companies. The summit will gather companies from different industries of banking, telecom, retail, pharma, aviation, and hospitality to answer all the questions about how to design the right customer experience.
Come and learn how to find the right balance between the digital and "human" touch in customer experience, how to map customer journeys in today’s digital era, ensuring customer satisfaction and putting customer happiness at the heart of your business. You will also be able to hear about current challenges of GDPR that organisations are facing, their compliances and what are the right ways to gather data. The conference will also touch upon the loyalty and rewards programs to keep your customers happy, satisfied and, more importantly, willing to come back for more. Therefore, do not miss this unique opportunity to discuss these hot topics about customer experience from senior experts of major companies.
Co - Located With
Dr. Nicola Millard
Head of Customer Insight & Futures
EMEA SVP Digital Channels and Customer Experience
CX Lead Western Europe
Head of Customer Inlife - Customer Service
Sevda Diker Ceylan
Innovation Committee Vice President
Who Should attend
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of Departments from cross industry involved in: