5th Annual Pharma Customer Experience Management Summit

10 - 12 Apr 2018, Vienna

5th Annual Pharma Customer Experience Management Summit has been designed to bring you a unique opportunity to gain fresh insights into areas such as customer centricity, customer engagement ecosystem or the best class multichannel strategy. Get the answers to your questions regarding the engagement of customers in the digital world, the key of successful digital transformation, using data to provide personalized experience both locally and globally. You will learn how to bring multiple customer touch-points together, how to become more customer-centric, how to interact with customer via social media/apps, or how to boost the business with chatbots. By attending this summit, you will access the first-hand learnings and valuable tips from senior experts representing TOP pharmaceutical companies internationally. The limited seats in the audience ensure great networking opportunities and friendly atmosphere.

3 co-located cem
3 co-located cem pharma 3 co-located cem banking 3 co-located cem telecom


Key Speakers

Philippe Kirby
Director, Customer Engagement Platform 



Priya Khullar

Head of Customer Experience, Insight and Multichannel Engagement

Danny Donkers
Therapeutic Area Director Respiratory Benelux & Nordics
Teva Pharmaceuticals

Patric-Alexander Jarchow
Head of Global Multi-Channel Strategy and Execution

Kirsten Detrick
Head, Central Europe and Managing Director, Austria

Rikke Lynch
Head of Customer Operations UK

Key topics

  • How is customer centricity changing pharma CEM?
  • Collecting data and feedback strategy to provide personalized experience
  • The rise of chatbots in the business
  • Modern ways of interacting with payers, providers and patients
  • Social media and apps to attract millennials
  • Progressive ideas for boosting business with multichannel strategy
  • Customer engagement in digital world
  • Designing a customer-centric digital transformation
  • mHealth and the use of digital technologies

Who Should attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from pharma industry involved in:

  • Patient Engagement
  • Customer Centricity
  • Customer Connectivity
  • Customer Experience
  • Customer Insight
  • Multichannel Engagement
  • Customer Interaction
  • Customer Operations
  • Multichannel Strategy
  • Multichannel Excellence
  • Digital Experience
  • Marketing
  • Customer Solutions
  • Customer Excellence

Register for event



Allan Lloyds Group
Trnavska cesta 82, 821 02 Bratislava, Slovakia

+421 221 025 322


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