4th Annual CEM and Customer Loyalty MENA Summit
Retention of customers in the environment of growing competition and meeting their expectations is a challenge that is nowadays faced by any industry. 4th Annual CEM and Customer Loyalty MENA Summit has been organized with the aim to provide you with an opportunity to gain latest innovative trends regarding the current growth in e-commerce, measurement the effectiveness of the CEM initiatives, the importance of a consistent CX in multiple channels, social media as an effective channel for customer retention and many others.
Senior level decision makers will present their internal case studies, representing the most influential companies from industries such as retail, aviation, hospitality, banking, pharma or telecom. You have a unique opportunity to get the answers to questions regarding loyalty programs, marketing strategies in digitalized world, digital self-service opportunities, dealing with customer feedback data and using them purposefully, the role of CX in delivering the business strategy and other topics related to CEM and Customer Loyalty. Moreover, limited seats in the audience guarantee you noteworthy networking opportunities and valuable discussions.
Chief Customer Experience Officer
Head of Prototyping & User Testing
Executive Vice President
Qatar Insurance Company
Head of CRM, Data & Analytics
Director, Active Base Management
Who Should attend
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from retail, banking,telecom, hospitality, pharmaceutical and airline industries involved in: