8th Annual Optimizing Contact Centres Summit
The 8th Annual Optimizing Contact Centres Summit will provide you with a significant opportunity to get a deeper understanding of the current issues and trends within the industry. Experts from the major companies such as Barclays, DHL, Expedia, Orange, SEB, Vodafone, ING, KPN, and others, will exchange their knowledge and know-how, and will share their experience with you.
By attending this summit, you will gain the first-hand information and practical insight on the latest trends in the contact centres, new technologies for optimization of the contact centres, new Omni-channel strategies, management of employees in the contact centres, how to improve the customer care and satisfaction through different Omni-channel, how to enhance the customer journey, the efficient transformation from non-digital to digital techniques and contact centre virtualization.
Moreover, you will be listening to real case studies and strategies, which were successfully implemented by the industry leaders, as well as you will have a great chance to get a detailed insight into their solutions for starting their journey. Be a part of this great meeting and learn from the best experts on the market!
Co - Located With
MD, Global Contact & Digital Channels
Director Customer Retention
Senior Director, Commercial Systems
Director, Lodging Operations (EMEA)
Who Should attend
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from Retail, Banking, Telecom, Aviation, Hospitality and Pharma industries involved in: