Terms and Conditions

Payment terms: After completion and return of the registration form, full payment is required within 5 days from receipt of invoice. Entry may be refused to delegates who have not paid their invoice in full. A credit card guarantee may be requested if payment has not been received in full before the event. There is a 50% liability on all bookings once made, by fax,online or email. A no refunds policy exists for cancellations received on or after one month before the event. Should you decide to cancel after this date the full invoice must be paid. However, if you cannot attend the conference, you may make a substitution (colleague) at least one week before first day of the event, as long as we are informed in writing by email or fax. Name changes and substitutions must be from the same company. Allan Lloyds Group (AL EVENTS s.r.o.) reserves the right to alter the conference content, timing, speakers or venue without notice. The event may be postponed or cancelled due to unforeseen events beyond the control of Allan Lloyds Group (AL EVENTS s.r.o.). (Force Majeure: meaning any circumstances beyond the control of Allan Lloyds Group (AL EVENTS s.r.o.), including without limitations to any Act of God, governmental restrain, fire, tempest, strike or lock-out (other than by Allan Lloyds’ own employees or agents), war or act of terrorism. We strongly advise all our conference clients to take out travel insurance. The conference fee includes refreshments, lunch and conference material for the event. This fee does not include travel, hotel accommodation, transfers or insurance, (which Allan Lloyds Group strongly recommend you obtain). We may store and process your information for administrative purposes and to better understand your needs and how we can improve our products and services. In addition, we may use that information to contact you. Please complete the registration form in full so that we can contact you and provide you with our best services.



It has been a very intimate and interesting event for us, with the chance to make a lot of contacts from all over the world
Great venue, an energy about the event. We had a great conference, it was well attended with director/ C level people...it has been a great event
We really enjoyed the conference and had fantastic conversations with senior people
It was an excellent opportunity to network with other industries and pick up the best bits from them and see how they can be applied to us
It was very useful for me to learn what other banks and different sectors are doing. I am full of notes of what to adapt to my bank
A&T Bank
This event is becoming more and more relevant, because the quality is increasing in the same way our CE is looking to continually improve
It was very interesting to share how each company and industry what to get the best CE
I really liked the different branches and big contact centres here, and the height of the participants. It made good discussions. I am going home inspired!
I made great contacts thanks to this conference
It has been really interesting, I have really enjoyed it. A great delegation, lots of contribution and the quality of presentations has been high
Virgin Media
A real mix of people from across Europe, Middle East & Africa. I have been able to take things home that will make a difference, & would heartily recommend this conference because you will learn new things
Virgin Media
It gave me great insight into the wholecycle. I would recommend this summit to my colleagues
I have gained a lot of new knowledge & will bring back home new ideas from this conference
I would highly recommend this conference
There were so many interesting discussions on social media innovation, new technologies, selection of the right sites...
Medici Global
What really impressed me was the focus on how to recruit & retain patients, the interactiveness was really high with lots of time for networking
It has been very beneficial for us as a company to attend this conference
For me it was very educational, several very good speakers, it was eye opening... I learned a lot
I enjoyed this meeting very much, with great information from speakers & a great chance to communicate with these kind of members
It was a very good opportunity to meet other senior people in the field
I learned a lot of knowledge & new strategies for patient recruitment
I found this conference very, very interesting & highly interactive
The event is very beneficial, even if you have been doing this for a very long time
It was an excellent conference. I would definitely recommend to my team
Daiichi Sankyo
I highly recommend this summit, every year this program is value for industry trends & great way to network. A great opportunity
I really enjoyed the amount of topics & quality of the issues discussed - switching from site centric - patient centric
Clouis Oncology
I gained a lot here & would definitely recommend
I love this conference, I would recommend highly for anybody involved in clinical operations or trials
Upsher Smith Laboratories
I found this conference very informative, it gave me a lot of new information, and the speakers were very good
University California, Berklay
I would recommend this conference highly, you will find very high discussion on recruitment programmes available
Outstanding efforts in bringing so many professional minds together for this event
The organization is excellent. Topics are interesting.
Director - Erste Bank
Very interesting session/event all together. Well prepared and chaired. I will recomend it for future meetings.
Overall it has been a good event. Particularly, panel discussions have been very interesting and stimulating and networking helped to interchange the ideas and share the experience.
Procter & Gamble
It was a very useful event and it helped open a lot of insights into CEM
Great opportunity to network
Telefonica Czech Republic
Speakers were very experienced and presented topics well.
Good selection of speeches. Well organized.
Purchasing Manager - BASF
An interesting event with some good and helpful information.
UCB Pharma
Good to hear from and share with peers - We are all struggling with the same issues
Group Director HR - Vetoquinol
The variety of topics and selection of participants is excellent.
HR Head - Amgen
Outstanding efforts in bringing so many professional minds together for this event
Head of Performance & Rewards - Takeda
Very fruitful and very positive exchange of experience
Director HR - Debiopharm
Good event, the best I like is the discussion after each presentation and also the workshop was great!
HR Director - Takeda
Very good interaction and networking, giving good chance to everybody to participate and ask questions
HR Transformation Director - Eli Lilly
Massive Diversity
Organizational Integration - Telefonica
Good mix of speakers - very interesting
Head of HR - Swisscom
Very high Professionals providing relevant content very openly
Director HR Service Delivery - AT&T
This is a great conference. We will recommend to our own HR staff/colleagues back in Asia Pacific Region
VP - HR Business Partner - Smart
The event is important for HR people to obtain knowledge and experience from all overthe world which is tested and able to be implemented
Ethio Telecom
Very Good Organization
T & D Specialist - Telekomunikacija
We found this really useful
BH Telecom
Really enjoyable event learning from other industries and countries on the challenges they face and how they are addressing them. Enjoyed the reception in the evening as this was a good way to be a bit more informal.
Head of Consumer Loyalty & Rewards - Telefonica UK
Good exchange event, that enabled good discussions and networking. In particular the proximity between attendee/speaker was a really positive aspect.
Boehringer Ingelheim
Excellent diversity of topics
LEO Pharma
Good dynamics of the audience with a lot of interactivity
All presentations were very good!
Manager - Gassco
Excellent interaction and discussions
European Manager - Nestle
I was inspired by different branches and discussing with peers, understanding different maturity levels and challenges
Senior Director - TDC
Great exchange of experience
Central Category Manager - Yara International
Good dynamics of the audience with a lot of interactivity
Customer Excellence Director - AstraZeneca
Excellent diversity of topics
Commercial Manager - LEO Pharma
Excellent organizing/facilities/Allan Lloyds personal services. Really enjoyed networking with pharma colleagues & with other industries as well
New Channels & Commerical Excellence Manager - GSK
Good exchange event, that enabled good discussions and networking. In particular the proximity between attendee/speaker was a really positive aspect.
Multichannel Management - Boehringer Ingelheim
I have really enjoyed it and will definitely be taking some key nuggets away!
Customer Experience Manager - RBS
Good insights within the CEM area
Head Electronic Banking - SEB
It was very useful for me!
Head of Quality Management Center - BH Telecom
The organization is excellent. Topics are interesting.
Erste Bank
Conference brings diverse views on procurement and strategic activities from the industry, providing rich experience and good quality presentations. Equate Interesting, subjects and speakers well chosen.
Good opportunity to meet peer companies and to exchange information about state of the art processes how to do business. Lanxess Very well organized and pleasant place
Good! Some very good, well-prepared presentations with senior managerial experiences.
Consumer Finance CRO, KBC Group

Allan Lloyds Group
Trnavska cesta 82, 821 02 Bratislava, Slovakia

+421 221 025 322


Follow us